Know the cover.
Know the terms.
Explore the protection described for Arkive transactions, including the conditions and limitations that matter.
Made for South Africa’s creative economy.
Cover that follows the Rand, not the calendar.
Custodian Failure
If the smart contract agent or banking partner enters business rescue or liquidation, smart contract balances are recoverable from the underwriter — not from the failed entity's creditors.
Cyber & Fraud Loss
Unauthorised fund movement triggered by intrusion, account takeover, or social engineering is covered up to the per-transaction policy limit.
Settlement Risk
The window between release authorisation and bank clearance — typically 1–2 business days — is fully insured. No funds in flight are uninsured.
Cancellation Cover
Booking cancellations driven by venue, state, or natural-disaster events are covered up to a defined sub-limit, reducing reliance on litigation.
A path to recovery, not a runaround.
Notify Arkive
Open a claim through the dashboard or by emailing claims@arkhive.co.za. We acknowledge in writing within 24 hours.
Evidence pack assembled
Arkive compiles transaction logs, audit trail, and KYC records. No need to gather docs yourself — they're already in the system.
Liberty assessment
Liberty's claims team reviews under the master policy. Standard turnaround for in-scope claims is 14–21 business days from full submission.
Settlement
Approved settlements pay direct to the affected party's bank account. Disputed assessments may be escalated to the Long-term/Short-term Insurance Ombud.
Read the terms in full.
Sub-limits, exclusions, and excess amounts are set in the Arkive–Liberty master policy. Enterprise customers receive a summary schedule on onboarding; the full document is shared on request.